Automatically redirect to site. If not, Please click here for site FAQs
 

FAQs

Your session will last 30 minutes.

FAQs

I’m having problems registering on the site, how can I create an account?

If you’ve tried to register and have been unsuccessful, please contact the Club Shop/Ticket Office on 01904 942232

How do I receive my season tickets?

Collection  – Season tickets MUST be collected from the Club Shop/Ticket Office at LNER Community Stadium during opening hours.

How do I obtain matchday tickets for LNER Community Stadium?

Pay on the turnstile or via cash or card at the Club Shop/Ticket Office (matchdays only). Please note, there are no matchday tickets on sale in advance.

How do I obtain matchday tickets for the LNER Community Stadium?

Pre-purchase tickets will be available online. Your tickets will be e-mailed to you as an attachment on your confirmation e-mail. This can be printed off at home or presented at the turnstile via a mobile device. If you have not received the email within 2 hours of purchase, contact the Club Shop/Ticket Office on 01904 942232 and we can re-send it to you. On matchdays, tickets will be available  to purchase from the Club Shop/Ticket Office.

How do I obtain wheelchair, ambulant, or free personal assistant tickets?

These tickets can only be purchased directly from the Club Shop/Ticket Office at LNER Community Stadium. Supporting information is required. Please contact 01904 942232. Our team will take some details from you and discuss which seats best meet your accessibility needs.

Can I change my address?

Yes, you can update details yourself in the ‘My Account’ section of the website.

How do I know if my purchase was successful?

You can check your Purchase History in the ‘My Account’ section of the website. All purchasers will also receive a confirmation e-mail shortly after completing their purchase.

I’ve lost my tickets, what do I do?

Please contact the Club Shop/Ticket Office on 01904 942232 as soon as possible, so we can arrange duplicate tickets for you.

What are the opening hours?

The Club Shop/Ticket Office is open 11am – 3pm Monday to Friday (closed on Wednesday). When there’s a game at the weekend, we open 4 hours before Kick Off, or at 9am if the game kicks off before 1pm. During the process of season ticket sales, the Club Shop/Ticket Office opening hours will be extended. Please check club website for details.

When do the turnstiles open?

All turnstiles open 60 minutes prior to Kick Off on matchdays.

Are matchday tickets refundable?

Matchday tickets will be only refunded where a fixture is re-arranged and the ticket holder cannot attend the re-arranged game

Are season tickets refundable?

There are no refunds available on season tickets.

How do I register for student discounts?

When you first register your customer profile, you will automatically be created as adult, junior or concession (based upon your age). For your profile to be changed to student, you will need to attend the Ticket Office, with supporting evidence. The Ticket Office will adjust your profile, following which you will be able to benefit from student discounts as applicable.

How do I purchase a family package in the Family Stand?

These can only be purchased in person from the Club Shop/Ticket Office.